ISO 20000:2018 Certification

IT Service Management System (ITSM)

At Excellent Certification, we offer end-to-end consultancy, implementation, and training services for ISO 20000:2018 Certification in India. As one of the leading ISO 20000 certification consultants in Mumbai, we help organizations design, implement, and manage efficient IT Service Management Systems (ITSM) aligned with international best practices.

What is ISO 20000:2018?

ISO/IEC 20000:2018 is the first international standard for IT Service Management (ITSM). It provides a structured framework for establishing, implementing, maintaining, and continually improving IT services that meet business and customer requirements.

This globally recognized standard ensures that IT services are delivered efficiently, reliably, and cost-effectively — enhancing customer satisfaction and business value.

ISO 20000 aligns with the ITIL (Information Technology Infrastructure Library) framework and defines best practices for managing service delivery, incident resolution, change management, and continual improvement.

Why ISO 20000 Certification Matters

In today’s competitive and technology-driven business environment, IT services are the backbone of every organization. However, without a standardized management system, IT processes often become fragmented and inefficient.

ISO 20000 certification helps you align your IT services with business goals, reduce service disruptions, and establish accountability in service management operations. It demonstrates your organization’s commitment to delivering quality IT services, thereby increasing customer confidence and competitive advantage.

Key Benefits of ISO 20000:2018 Certification

Business & Operational Benefits

Aligns IT services with overall business strategy.
Improves service delivery efficiency and reliability.
Reduces IT risks, downtime, and operational costs.
Promotes continual service improvement and innovation.
Provides a structured approach to service management and problem resolution.

Strategic & Competitive Advantages

Enhances brand reputation and customer trust.
Qualifies your organization for global business opportunities and tenders.
Establishes credibility with clients through a recognized international certification.
Provides a common benchmark for comparing IT service providers.
Demonstrates compliance with globally accepted IT governance standards.

Organizational & Employee Benefits

Increases staff productivity through defined roles and responsibilities.
Encourages accountability and team collaboration.
Builds a culture of continual improvement in IT processes.
Reduces duplication of work through standardization.

Our ISO 20000 Consultancy Services

At Excellent Certification, we provide comprehensive ISO 20000 certification support in India for both large enterprises and SMEs. Our expert consultants ensure that implementation is smooth, cost-effective, and practical.

Our Services Include:

Gap analysis to identify process and documentation needs.
Preparation of manuals, policies, procedures, and formats.
IT service management process mapping and implementation support.
Awareness and implementation training on ISO 20000 ITSM
Risk management and service improvement planning.
Internal auditor and lead auditor training.
Pre-assessment audits before certification.
Coordination with accredited certification bodies for final audit.
Post-certification support for continual improvement.

ISO 20000:2018 Certification Process

Initial Consultation: Understanding business objectives and IT structure.
Gap Analysis: Identifying areas needing improvement to meet ISO 20000 standards.
Documentation: Developing IT service policies, procedures, and records.
Implementation: Establishing ITSM processes across departments.
Training & Awareness: Educating employees on roles, responsibilities, and compliance.
Internal Audit & Pre-Assessment: Reviewing readiness for certification.
Final Certification Audit: Conducted by an accredited certification body.
Maintenance & Improvement: Regular audits and updates to sustain compliance.

Why Choose Excellent Certification?

Trusted ISO 20000 consultants in Mumbai and across India.
Highly experienced team with IT and ISO expertise.
Simplified and time-bound implementation methodology.
Affordable and result-oriented consultancy packages.
Onsite and online consultation options available.
Assistance for IT companies, startups, and large enterprises.
100% success rate in achieving ISO certifications for our clients.

Industries We Serve

Our ISO 20000 consulting and certification services cater to:

IT and Software Companies
BPOs and KPOs
Data Centers and Cloud Service Providers
Telecom and Networking Firms
Banking and Financial Institutions
Government and Public Sector Units
Startups and E-Commerce Businesses
Educational and Research Organizations

Get ISO 20000:2018 Certified with Excellent Certification

Take your IT services to the next level of efficiency and credibility with ISO 20000:2018 certification in India. Our consultants at Excellent Certification ensure a hassle-free and cost-effective certification journey from start to finish.